You can phone Virgin Media customer services on the following UK contact number 0345 454 1111 to report a problem with your broadband connection, to upgrade your package to the Full House Bundle deal, or to make a payment should you be unable to login to your online account to do so.


Call the Customer Service Team – 0345 454 1111

Phone the UK Virgin Media customer service number 0345 454 1111 for general enquiries or to report a problem with your broadband internet connection. For instance, you may be calling to report a technical fault with your router box, your local broadband, or a television signalling error. Notably, you will be able to request the necessary servicing, repairs and engineer visits to your home address. Alternatively, you can use this number to change the terms of your Virgin Media package. Customers can therefore get in touch to upgrade their package to a premium account, such as the Full House bundle, which includes both unlimited internet and a comprehensive television service. In such case, you can use this number for enquiries about the installation fee and process when ordering a new set-top box. By contrast, you may be wishing to reduce your Virgin Media bill by switching to a cheaper package, such as the Player bundle, which provides free to air channels and players along with VIVID 50 fibre broadband.


Billing Enquiries – 0800 064 3777

You can also call Virgin Media on their freephone billing enquiries number 0800 064 3777 if you would like to make an outstanding payment over the phone. Notably, this option is useful for customers who do not have a direct debit agreement in place, or have simply missed a recent bill. However, if you believe that you have been overcharged for any Virgin Media services then you can query your statement when speaking to an advisor on this number.


Call Costs and Contact Hours

The Virgin Media customer service line runs a local contact number meaning that you will only be charged the same standard per-minute rate as any other local call that is made from a UK mobile or landline phone. However, the freephone billing enquiries number will always be entirely free to contact regardless of any tariff agreement. Virgin Media is available to be contacted 7 days a week, during the opening hours of 8am-10pm Monday to Sunday.


Virgin Media Phone Numbers

Virgin Media Helpline UK Contact Number
Customer Service 0345 454 1111
Billing Enquiries 0800 064 3777
Sales 0800 052 0422


Write to Virgin Media

If you are unhappy with the service provided by Virgin Media then you also have then option of making a formal letter of complaint, which should be sent to their customer relations department at the following UK postal address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ, United Kingdom.